When can you disclose a student’s counselling or pastoral care records?

15 November 2019

Suppose a parent calls your office and requests their child’s counselling records or a court order lands on your desk or perhaps, your school counsellor raises concerns about a student’s wellbeing – when can you disclose a student’s counselling records and when should you not? This is a question that is becoming increasingly problematic for schools that have to find a balance between fulfilling their duty of care and complying with confidentiality and privacy requirements.  This article will set out your legal obligations and answer some common questions in this space.

Your legal obligations:

Schools owe a duty of care to their students and all children under common law and state-based legislation.  The relevant duty is generally to take reasonable care to protect students from harm which is reasonably foreseeable.  Several states including New South Wales, Victoria and recently Queensland have reversed this onus in relation to child abuse caused by an individual associated with the organisation.

To help facilitate student wellbeing, most schools have a counsellor, psychologist or pastoral care available to students.  In these sessions, personal information will be collected by the school including medical information, relationship status, familial issues, disclosure of bullying or mental health concerns and other sensitive information. 

Schools are required to handle this information in accordance Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles (APPs) and state-based legislation.  For example, the information collected can only be used for the primary purpose (in this case being the provision of counselling services) unless a permissible secondary purpose exists.  Permissible secondary purposes include those related to the primary purpose, where consent is provided, the disclosure is authorised under Australian law or a court order or a permitted health situation exists.

Key questions answered:

Do I need the student’s consent to disclose their counselling records to their parents?

It will depend on the age of the student.  While the Privacy Act doesn’t specify a specific age at which an individual can make privacy decisions, guidance can be sought from the Australian Privacy Principles Guidelines.  The Guidelines recognise that consent and capacity needs to be determined on a case by case basis depending on the student’s maturity and ability to sufficiently understand what is being proposed.  However, as a general rule, schools can presume that students aged 15 and over have capacity to consent.

Many secondary schools state in their policies that all students from year 7 will be required to give consent for the release of their counselling records (unless an exception applies).  We recommend that schools decide what their policy will be and embed this into their documents to ensure there is clarity amongst students and parents.

What if one parent is requesting the information but the other parent or student does not agree?

Schools can be caught in a tricky situation where parents disagree on the disclosure of counselling records, especially if the parents are separated or in the process of separating.  If the student is able to consent, it will be important that schools seek their consent.  If the student is unable to consent, schools should seek consent from both parents before disclosing any records.  This is particularly where the records contain sensitive information.  If the parents cannot agree on the disclosure, the school should request a court order before disclosing any records.

What about requests from third parties?

Schools should be careful about releasing counselling records or information to third parties without the proper consent from the student or their parents.  Schools should always require any such request to be in writing.  If the student or their parents do not consent, it may be that the school requires further advice on whether or not they are required to provide the records. Some state departments such as the Victorian Department of Education and Training provide helpful guidance on the provision of information to third parties.

What about requests from former students about their own records?

We have received queries from schools concerned about providing former students with their own counselling records, especially where the former student may be considering a historical child abuse claim or other claim against the school.  It is a requirement under APP 12 that organisations must give individuals access to their own information on request.  While there are some exceptions to this, they are limited. If the record includes personal information belonging to other individuals, the school may have grounds to refuse or redact information.

The counsellor or chaplain is concerned about a student – what should we do with this information?

Where the counsellor or chaplain is concerned about a student’s wellbeing, this information should be shared within the school in accordance with your policies and procedures.  While the privacy obligations under the Privacy Act apply to the school not the individual, internal sharing of the information should be on a need to know basis.  At the same time, the school needs to ensure that it is fulfilling its duty of care.  Where concern for a student’s wellbeing rises to the level of needing to make a report, this should be done and is an exception to obligations under the Privacy Act (see below).

When do I have to provide counselling records?

There will be situations when the school is required to disclose the information held in counselling records. This includes:

  • Court order – if a school receives a court order to provide the information, it must comply with the order. 
  • Reporting requirements – there are extensive reporting requirements that apply to schools in relation to child abuse and concerns for a child’s safety and wellbeing.  These are set out in state based legislation.
  • Health and safety concerns – where a school has genuine health and safety concerns for a student or another individual, information may need to be disclosed.  An example would be where the information needs to be disclosed to lessen or prevent a serious threat to health, life or safety.  These are difficult situations and schools should seek legal advice if such a situation arises.

The above situations (amongst others) are exceptions under the Privacy Act and the disclosure of information without consent is permitted.

Recommendations and next steps:

Managing requests and disclosures of counselling records is a difficult topic and often requires decisions to be made in short timeframes.  Where records are incorrectly disclosed, schools could find themselves at risk of various claims including breach of privacy or negligence. To mitigate these risks, we recommend that schools:

  1. Ensure they have the requisite policies and procedures – having clear policies on when counselling records will be released and the consent procedure will ensure there is no confusion between the school, students and parents.  It will also be something the school can rely on when making its decisions and should be embedded into the parent code of conduct.
  2. Train your school counsellor / chaplain – your staff should be trained on your policies and procedures, as well as how to manage counselling records in accordance with privacy law and your obligations.
  3. Provide a collection notice – students who access your school’s counselling service should be made aware of the information that is being collected, how it will be used and stored and the situations where disclosure may happen.  This is a requirement under privacy law.
  4. Disclose carefully – once information is disclosed, it cannot be retrieved.  Schools should proceed carefully when disclosing information, particular sensitive counselling records.  Where there is uncertainty, we recommend that schools seek further advice.

For more information, please do not hesitate to contact our Practice Leader and Privacy/Education expert, Cecelia Irvine-So on 03 9843 2100 or alternatively by filling out the enquiry form below.


Privacy issues in Child Safety - Webinar

Child safety is an increasingly complex space that intersects with several other important areas. Importantly, organisations often neglect to consider the crossover with privacy, leading to risks of breach of privacy, defamation and even further child safety concerns.  

Join us for our upcoming child safety webinar that will address the unique issues that arise at the intersection of these two important considerations and provide organisations with practical lessons on mitigating risks in this space. 

The webinar presented by Practice Leaders, Cecelia Irvine-So, Skye Rose and Lawyer, Rena Ou Yang will cover the key privacy and child safety obligations that apply to organisations and their intersection, protecting the privacy of children, reporting child safety concerns, investigations and case studies / recent learnings.

Date: Wednesday, 27 November 2019

Time: Live from 12.00pm - 1.00pm AEDT

Click here to register


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Child Safety,Privacy